Introduction 

Self Serums  ("we", "our", "us") values your privacy. This policy explains how we collect, use, store, protect, and disclose your personal information. By using our website or services, you agree to this policy. We may update this policy from time to time and will post updates on our website.

You do not have to provide any personal information to Self Serums; however, if you do not provide certain information, Self Serums may not be able to provide products, services, or information to you or may be limited in how we interact with you.

Collection and use of personal information: 

Personal information (also referred to as personal data) is any information that identifies you or can reasonably be used to identify you. The personal information we collect and hold about you will vary depending on our particular interaction or engagement with you. Generally, this includes:

1. Contact details: including your name, residential and delivery addresses, telephone numbers, email and other electronic addresses
2. Order details: including delivery address, payment details (processed securely via our payment provider)
3. Device and browsing data: including IP address, location, cookies, and analytics data. 
4. Demographic details, including your age and date of birth
5. Information about the products and services you have purchased, ordered, or subscribed to

How We Collect Information 

We collect information directly when you place an order, sign up to a subscription, create an account, contact us, or interact with our website and social media. We may also collect data through cookies and analytics tools such as Google Analytics. 

Use of Information 

We use your information to: 

- Process and deliver your orders. 

- Manage your newsletter subscription. 

- Communicate with you about products, services, offers and updates (you can opt out anytime).

- Improve our products, services, and website, including through cookies and analytics data to better understand user behaviour.

- Comply with legal obligations. 

Sharing Information 

We may share your information with: 

- Delivery partners and contractors to fulfil your order. 

- Payment providers to process payments. 

- Marketing platforms and service providers who help us operate our business.

- Government bodies if required by law.

We do not sell your personal information to third parties. 

Payment Data Handling

We use trusted third-party platforms, including Shopify, to securely process your payment information. Self Serums  does not store your credit card or payment details on our servers. All payment data is handled directly by these providers in accordance with their strict security protocols and applicable data protection laws. For more information on how Shopify and Recharge manage your payment data, please review their privacy policies:

• Shopify Privacy Policy

By making a payment through our website, you acknowledge and agree that your payment details are processed securely by these third parties.

International Transfers 

Some service providers may be located overseas. We take reasonable steps to ensure they comply with Australian privacy standards. 

Security 

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorized access, modification, or disclosure. Your information is stored electronically either on our secure systems or those of our trusted contractors and service providers. Access to your personal information is restricted to authorised personnel and contractors only, who are bound by confidentiality obligations.

We have implemented comprehensive information security policies, procedures, and staff training programs to maintain the ongoing security of your personal information. However, no method is 100% secure, and we cannot guarantee absolute security. 

When we no longer need your personal information for the purposes for which it was collected, and unless required by law to retain it, we will securely destroy or de-identify your data to protect your privacy.

Choice & consent:

Please read this Privacy Policy carefully. By providing personal information to us, you understand we will collect, hold, use and disclose your personal information in accordance with this Privacy Policy. You do not have to provide personal information to us, however, if you do not, it may affect your use of this Site or the products and/or services offered on or through it.

Access and Correction 

You may request details of the personal information that we hold about you. An administrative fee may be payable for the provision of such information. In certain circumstances, as set out in the Privacy Act 1988 (Cth), we may refuse to provide you with personal information that we hold about you.

If you believe that any information we hold about you is inaccurate, out of date, incomplete, irrelevant or misleading, please contact us using the details below. We will take reasonable steps to correct any information found to be inaccurate, incomplete, misleading or out of date.

Unsubscribe: 

To unsubscribe from our e-mail database or opt-out of communications (including marketing communications), please contact us using the details below or opt-out using the opt-out facilities provided in the communication.

Cookies and web beacons

We may use cookies on our Site from time to time. Cookies are text files placed in your computer's browser to store your preferences. Cookies, by themselves, do not tell us your email address or other personally identifiable information. However, they do allow third parties, such as Google and Facebook, to cause our advertisements to appear on your social media and online media feeds as part of our retargeting campaigns. If and when you choose to provide our Site with personal information, this information may be linked to the data stored in the cookie.

We may use web beacons on our Site from time to time. Web beacons (also known as Clear GIFs) are small pieces of code placed on a web page to monitor the visitor’s behaviour and collect data about the visitor’s viewing of a webpage. For example, web beacons can be used to count the users who visit a web page or to deliver a cookie to the browser of a visitor viewing that page.

Complaints 

If you believe that we have breached the Australian Privacy Principles and wish to make a complaint, please contact us using the details below and provide us with full details of the alleged breach. We will promptly investigate your complaint and respond to you, in writing, setting out the outcome of our investigation and the steps we will take to deal with your complaint.

Amendments

We may, at any time and at our discretion, vary this Privacy Policy by publishing the amended Privacy Policy on our Site. We recommend you check our Site regularly to ensure you are aware of our current Privacy Policy.

Contact Us 

For privacy questions, access or correction requests, or complaints, please contact our Privacy Officer at: 

- Email: hello@selfserums.com

- Address: Suite 350 / 11 Wilson street, South Yarra VIC 3147, Australia

These Terms and Privacy Policy are current as of January 2026 and may be updated from time to time.